Refund Policy

Mahogany Dollz Hair Company – Returns & Refund Policy

At

Mahogany Dollz Hair Company

, we take pride in providing premium quality hair products. Due to the nature of our products, we maintain strict hygiene and quality control standards. Please review our policy carefully before making a purchase.

All Sales Are Final (Hygiene Policy)

For sanitary reasons,

ALL SALES ARE FINAL

. We do

not accept returns or exchanges

on hair products that have been opened, installed, worn, or tampered with.

Eligible Returns (If Applicable)

We only accept returns under the following conditions:

The item is

unused, unworn, unwashed

, and in

original packaging

The

lace has NOT been cut

The product is returned within

3 days of delivery

You have proof of purchase (order confirmation or receipt)

📌 If these conditions are not met, your return will be denied.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

Damaged

Defective

Incorrect (wrong item sent)

You must contact us within

48 hours of delivery

.

To process your claim, please provide:

Clear photos of the product

Your order number

Description of the issue

Once verified, we will offer:

A

replacement

, OR

A

store credit

, OR

A

refund (if applicable)

Return Process

Email us at:

[Insert Email Address]

with your order details

Wait for return approval instructions

Ship the item back within

5 business days of approval

🚚 Customers are responsible for

return shipping costs

unless the error was on our end.

Refunds (If Approved)

Refunds are processed within

5–10 business days

after we receive and inspect the item

Refunds will be issued to the

original payment method

Shipping fees are

non-refundable

Exchanges

We do

not offer direct exchanges

. If eligible, you may:

Return the item (if approved)

Place a new order

Order Cancellations

Orders cannot be canceled once they are processed or shipped

If you need assistance, contact us immediately after placing your order

Chargebacks & Disputes

Filing a chargeback without contacting us first may result in being

banned from future purchases

We are committed to resolving issues fairly—please contact us first

Contact Us

📧

Mahoganydollzhairllc@gmail.com

✨ Thank you for choosing

Mahogany Dollz Hair Company

— where beauty meets luxury.