Shipping policy

Mahogany Dollz Hair Company – Shipping Policy

At Mahogany Dollz Hair Company, we are committed to delivering premium quality hair products quickly, safely, and efficiently. Please review our shipping policy below for full details on processing, delivery times, and shipping guidelines.

Processing Time

  • All orders are processed within 7- 10 business days (excluding weekends and holidays).
  • During high-demand periods (sales, holidays, new product launches), processing may take up to 10 business days.
  • Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Time & Delivery

  • Standard Shipping (U.S.): 5 –7 business days
  • 📦 Shipping times begin after processing is completed, not at the time of purchase.

Shipping Rates

  • Shipping costs are calculated at checkout based on your location and selected shipping method.
  • We may offer FREE SHIPPING promotions on qualifying orders.

Order Tracking

  • Once your order ships, a tracking number will be sent via email.
  • Please allow 24–48 hours for tracking updates to appear.

International Shipping

  • We offer international shipping to select countries.
  • Delivery times vary by location (typically 7–14 business days).
  • Customers are responsible for customs fees, duties, and taxes.

Shipping Address Accuracy

  • Please ensure your shipping address is correct at checkout.
  • Mahogany Dollz Hair Company is not responsible for packages delivered to incorrect addresses provided by the customer.

Lost, Stolen, or Delayed Packages

  • Once your package is shipped, we are not responsible for delays caused by carriers (USPS, UPS, FedEx).
  • If your package is marked delivered but not received, please contact the carrier directly.
  • For assistance, you may contact us at: mahoganydollzhairllc@gmail.com

Signature Confirmation

  • High-value orders may require a signature upon delivery for security purposes.

Order Changes & Cancellations

  • Orders cannot be changed or canceled once they have been processed or shipped.
  • Please contact us immediately if you need assistance before your order is processed.

Contact Us

If you have any questions about your order or shipping, please contact:

📧 mahoganydollzhairllc@gmail.com

✨ Thank you for shopping with Mahogany Dollz Hair Company — where luxury meets confidence.